Aviation Operations Specialist

- **Hard Skills:**

- Airport Operations Management

- Flight Scheduling & Coordination

- Regulatory Compliance (FAA, ICAO)

- Aviation Safety Protocols

- Data Analysis & Reporting (Excel, Tableau)

- Use of Airport Management Software (Amadeus, Sabre)

- Incident Investigation & Resolution

- **Soft Skills:**

- Cross-functional Collaboration

- Problem Solving & Critical Thinking

- Attention to Detail

- Stakeholder Communication

- Adaptability in Dynamic Environments

- Leadership & Training

*Senior Aviation Operations Coordinator*

**Skyline Airways, Atlanta, GA** | June 2022 – Present

- Optimized daily flight operations, reducing turnaround times by 15% via streamlined gate assignments and fuel logistics.

- Implemented a new digital communication protocol between ground crews and air traffic control, improving real-time updates and safety responsiveness.

- Led compliance audits for IATA and FAA regulations, achieving zero violations over two consecutive years.

- Managed a team of 8 operations staff, fostering continuous training and process improvements for increased efficiency.

*Aviation Operations Analyst*

**Global Air Logistics, Dallas, TX** | August 2018 – May 2022

- Analyzed flight data to identify operational bottlenecks, resulting in a 10% improvement in on-time departure metrics.

- Coordinated with airline partners to develop contingency plans, successfully managing disruptions during peak seasons with minimal passenger impact.

- Developed real-time dashboards using Tableau to monitor key KPIs for senior management, enhancing decision-making speed.

- Assisted in the integration of IoT sensors into airport ground vehicles, improving asset tracking accuracy by 25%.

*Airport Operations Specialist*

**City of Denver Airport Authority, Denver, CO** | July 2015 – July 2018

- Managed daily airport logistics, including security screenings, baggage handling, and gate assignments across multiple terminals.

- Supported emergency response planning, conducting regular drills that prepared staff for incident management and evacuation procedures.

- Implemented staff scheduling system upgrades, reducing overtime costs by 12% while maintaining service standards.

- Liaised with TSA and Customs for compliance and passenger flow optimization during busy holiday seasons.

**Bachelor of Science in Aviation Management**

Embry-Riddle Aeronautical University, Daytona Beach, FL | 2011 – 2015

- **Certified Aviation Manager (CAM)**, NBAA | 2023

- **ISO 9001:2015 Internal Auditor** | 2022

- **FAA Remote Pilot Certificate** | 2021

- **Smart Gate Optimization System** | Led a team that developed AI-powered gate assignment software, decreasing aircraft turnaround times during peak hours by 20%.

- **IoT Asset Tracking Pilot** | Coordinated a pilot program employing IoT sensors on ground support equipment, enhancing maintenance scheduling and reducing equipment downtime.

- **Emergency Response Enhancement** | Revamped emergency response procedures, integrating simulation-based training modules to improve staff readiness for on-ground and in-flight emergencies.

- Airport Management Software: Amadeus, Sabre, Radixx

- Data Analysis: Tableau, Excel Advanced

- Communication Platforms: Slack, Microsoft Teams

- IoT & Automation: MQTT, IoT Sensors, Asset Tracking Solutions

- Flight Planning & Coordination: SkyTrack, FlightAware

- English (Native)

- Spanish (Professional Working Proficiency)