Business Relationship Manager

*Senior Business Relationship Manager*

*InnovateTech Solutions, New York, NY*

June 2022 – Present

- Managed a portfolio of 30 enterprise clients across diverse industries, increasing client retention rates by 15% year-over-year through personalized engagement strategies.

- Led digital transformation projects, implementing cloud-based ERP and CRM integrations, resulting in a 20% boost in operational efficiency for clients.

- Collaborated with sales and technical teams to develop customized solutions, resulting in $5M in new revenue streams over two years.

- Conducted quarterly stakeholder reviews, fostering transparent communication and reducing churn risks by proactively addressing service gaps.

*Business Relationship Manager*

*TechConnect Partners, Jersey City, NJ*

August 2017 – May 2022

- Developed strategic relationships with C-level executives, aligning company offerings with client business objectives.

- Spearheaded initiatives to optimize client onboarding, reducing setup time by 25% and enhancing early customer satisfaction.

- Facilitated cross-functional meetings between sales, product, and support teams to tailor product offerings based on evolving client needs.

- Implemented customer feedback loops, leading to the rollout of new features that improved client NPS scores by 10 points.

*Associate Relationship Coordinator*

*Global Corp Solutions, Stamford, CT*

June 2015 – July 2017

- Supported senior managers in maintaining key accounts, preparing customized proposals, and conducting satisfaction surveys.

- Analyzed account data to identify up-selling opportunities, contributing to a 12% increase in revenue.

- Managed client communication and documentation, ensuring timely follow-ups and accurate record-keeping using CRM tools.

**Bachelor of Business Administration (BBA)**

University of Connecticut, Hartford, CT

*Graduated May 2015*

- Certified Business Relationship Manager (CBRM) – Business Relationship Management Institute (BRMI), 2023

- Certified ScrumMaster (CSM) – Scrum Alliance, 2021

- AWS Certified Solutions Architect – Amazon Web Services, 2022

Digital Client Engagement Platform

Led the development of a centralized client engagement platform utilizing Salesforce and AWS cloud services, resulting in a 30% reduction in response times and improved client satisfaction scores.

Enterprise Workflow Optimization

Directed a cross-functional team to redesign internal client onboarding processes, cutting onboarding time from 4 weeks to 2 weeks, and improving onboarding satisfaction ratings by 25%.

Data Analytics for Customer Insights

Implemented a data analytics solution using Tableau and Power BI to visualize client engagement metrics, enabling proactive strategies that increased upsell opportunities by 15%.

- CRM: Salesforce, HubSpot

- ERP: SAP, Oracle NetSuite

- Cloud Platforms: AWS, Microsoft Azure

- Data Visualization: Tableau, Power BI

- Collaboration & Communication: Slack, Microsoft Teams

- Project Management: Jira, Trello

- English (Native)

- Spanish (Fluent)

*References available upon request.*