Channel Manager

**Hard Skills:**

- Channel Partner Development & Lifecycle Management

- Sales Enablement & Training

- Data Analytics & Performance Metrics

- CRM & Partner Portal Optimization

- Market Expansion & New Channel Launches

- Contract Negotiations & SLA Management

**Soft Skills:**

- Strategic Thinking & Planning

- Strong Negotiation & Influencing Abilities

- Cross-Functional Collaboration

- Customer-Centric Approach

- Adaptability & Problem-Solving

- Effective Communication & Presentation

*Senior Channel Manager*

*ABC Technologies Inc., New York, NY*

June 2021 – Present

- Led the strategic overhaul of partner engagement programs, resulting in a 30% increase in channel-driven revenue within two years.

- Managed a portfolio of 50 channel partners across North America and Europe, fostering collaborations that expanded product distribution into new verticals such as smart home technology and enterprise solutions.

- Implemented a new partner portal integrated with Salesforce, improving data accuracy and streamlining joint marketing initiatives.

- Developed quarterly training modules for partners, increasing sales proficiency and product knowledge, which contributed to a 25% uplift in product-specific upsells.

*Channel Development Lead*

*XYZ Electronics, Chicago, IL*

May 2017 – May 2021

- Spearheaded regional expansion efforts by onboarding 20+ new channel partners and establishing KPIs to monitor performance and compliance.

- Designed incentive programs that aligned partner sales targets with corporate objectives, boosting overall channel sales by 40%.

- Collaborated closely with marketing to co-develop campaigns, leading to a 15% increase in lead conversions from partner-generated campaigns.

- Conducted quarterly performance reviews and strategic planning sessions to ensure alignment with changing market conditions.

*Channel Account Manager*

*TechGlobal Distribution, Boston, MA*

August 2014 – April 2017

- Managed key accounts in the consumer electronics space, fostering long-term relationships and securing exclusive distribution rights for flagship products.

- Provided onboarding and continuous training to new partners, reducing ramp-up time by 50%.

- Analyzed channel sales data to identify underperforming territories, implementing targeted campaigns that increased regional sales by 20%.

**Bachelor of Science in Business Administration**

University of Michigan, Ann Arbor, MI

Graduated: 2014

- Certified Channel Management Professional (CCMP), Channel Institute, 2023

- Salesforce Certified Administrator, Salesforce, 2022

- Data-Driven Decision Making, Coursera, 2021

Global Partner Enablement Initiative

- Led a cross-functional team to develop a comprehensive onboarding and training program for international partners, enabling a 50% faster onboarding process and improving partner satisfaction scores.

Market Expansion Strategy for Smart Home Products

- Conducted market analysis and competitive benchmarking to identify high-potential regions; partnered with local distributors, resulting in a 35% increase in regional sales over 12 months.

- English (Native)

- Spanish (Fluent)