Client Executive

**Hard Skills:**

- Strategic Account Management

- Contract Negotiation & Renewals

- Data Analytics & CRM Tools (Salesforce, HubSpot)

- SaaS & Cloud Solutions

- Market & Competitive Analysis

- Proposal Development & Presentations

**Soft Skills:**

- Consultative Communication

- Negotiation & Persuasion

- Client-Centric Approach

- Problem-Solving & Critical Thinking

- Team Collaboration & Leadership

- Adaptability to Market Changes

*Senior Client Executive | InnovateTech Solutions, New York, NY*

June 2022 – Present

- Managed a portfolio of $25M in annual revenue, focusing on enterprise clients across finance and healthcare sectors.

- Increased client retention rate by 15% through proactive account reviews and customized solution proposals.

- Led cross-functional teams to deliver tailored SaaS solutions, resulting in a 20% upsell and cross-sell revenue increase.

- Developed strategic account plans, identifying growth opportunities through market and client data analysis.

- Conducted quarterly business reviews, presenting value metrics and future roadmaps to C-level clients.

*Client Relationship Manager | TechWave Consulting, Boston, MA*

March 2018 – May 2022

- Cultivated and expanded relationships with mid-market clients, achieving a 95% renewal rate.

- Coordinated onboarding and implementation of cloud-based ERP systems, ensuring seamless transitions and low churn.

- Contributed to a team that increased overall client satisfaction scores (CSAT) from 82% to 92%.

- Delivered tailored presentations and demos to C-suite stakeholders, translating technical solutions into business value.

*Account Executive | NextGen Digital, Chicago, IL*

January 2015 – February 2018

- Secured new enterprise accounts totaling $4M annual revenue, surpassing sales targets by 20%.

- Developed customized proposals aligned with client needs, enhancing engagement with long-term potential.

- Supported post-sales teams during implementation, ensuring client expectations were met and exceeded.

**Bachelor of Business Administration (BBA)**

University of Illinois, Urbana-Champaign

*Graduated 2014*

- Certified Strategic Account Management (CSAM), 2023

- Salesforce Certified Sales Cloud Consultant, 2021

- NMBA Certified Negotiation Expert, 2022

Digital Transformation Enablement for Financial Sector

Led a team to design integrated client engagement workflows leveraging AI-driven analytics, reducing onboarding time by 30% and increasing customer satisfaction.

Customer Data Platform (CDP) Implementation

Collaborated with IT to implement a cloud-based CDP solution, centralizing customer insights for targeted marketing campaigns, resulting in a 25% lift in cross-sell success.

- Salesforce CRM, HubSpot, Microsoft Dynamics

- Tableau & Power BI for data visualization

- SaaS Platforms: AWS, Azure Cloud Solutions

- Collaboration: Slack, Asana, MS Teams

- English (Native)

- Spanish (Fluent)

*Note*: References available upon request.