E-Commerce Business Analyst Resume Example
Professional ATS-optimized resume template for E-Commerce Business Analyst positions
John Doe
E-commerce Business Analyst
Email: johndoe@email.com | Phone: (123) 456-7890 | LinkedIn: linkedin.com/in/johndoe | Location: New York, NY
PROFESSIONAL SUMMARY
Data-driven E-commerce Business Analyst with over 5 years of experience uncovering growth opportunities through advanced analytics and customer insight. Adept at translating complex data into actionable strategies to optimize sales, enhance user experience, and improve operational efficiency. Proven track record in managing cross-functional projects, leveraging cutting-edge tools, and supporting agile decision-making in fast-paced online retail environments.
SKILLS
**Hard Skills:**
- E-commerce Analytics & KPI Tracking (Conversion Rate, AOV, CLV)
- Data Visualization (Tableau, Power BI)
- SQL & Data Mining
- Google Analytics & Adobe Analytics
- A/B Testing & CRO Strategies
- Customer Segmentation & Persona Development
- Shopify & Magento Platforms
- API Integration & Data Pipelines
**Soft Skills:**
- Strategic Problem Solving
- Cross-functional Collaboration
- Communication & Stakeholder Management
- Agile & Scrum Methodologies
- Critical Thinking & Attention to Detail
WORK EXPERIENCE
*Senior E-commerce Business Analyst*
*TechStyle Retail Group, New York, NY*
June 2022 – Present
- Led a team to analyze website traffic and customer journeys, reducing cart abandonment rate by 12% through targeted UX adjustments and personalized product recommendations.
- Conducted pricing elasticity analyses, resulting in dynamic pricing models that increased monthly revenue by 8%.
- Implemented automated dashboards in Tableau enhancing real-time KPI monitoring, which improved response time to market trends.
- Partnered with marketing and product teams to develop segmentation strategies, resulting in a 15% uplift in email campaign conversions.
*E-commerce Data Analyst*
*ShopSphere Inc., Brooklyn, NY*
January 2019 – May 2022
- Developed SQL reports that tracked sales performance across multiple channels, enabling data-driven inventory management and reducing overstock by 20%.
- Orchestrated A/B testing initiatives to optimize landing pages, increasing conversion rates by 10%.
- Managed integrations of third-party analytics tools with Magento, enabling deeper insights into customer behavior.
- Provided insights that drove the launch of a mobile app, which contributed to a 25% increase in mobile transactions within the first six months.
*Junior Business Analyst*
*NextGen Retail Co., Jersey City, NJ*
July 2017 – December 2018
- Supported senior analysts in data collection and validation for quarterly sales reports across e-commerce platforms.
- Assisted in creating dashboards and reporting templates that standardized KPI reporting company-wide.
- Monitored digital ad campaigns, providing performance insights that informed budget reallocations.
EDUCATION
**Bachelor of Science in Business Administration**
New York University, New York, NY
Graduated: 2017
CERTIFICATIONS
- Google Analytics Certified (GAIQ) – 2024
- Certified E-commerce Analyst (CEcA) – 2023
- Certified Scrum Product Owner (CSPO) – 2022
PROJECTS
- **Customer Journey Mapping Initiative:** Mapped extensive customer touchpoints across web, mobile, and email channels to identify drop-off points, leading to a 20% increase in overall engagement.
- **Pricing Optimization Model:** Developed a machine learning-based dynamic pricing system for seasonal products, resulting in a 10% profit uplift during peak seasons.
- **AI-Driven Personalization:** Implemented personalized product recommendations using AI algorithms, doubling click-through rates on personalized offers.
LANGUAGES
- English (Native)
- Spanish (Professional Working Proficiency)
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