Edtech Customer Success Manager Resume Example
Professional ATS-optimized resume template for Edtech Customer Success Manager positions
Jane Doe
Senior Customer Success Manager | EduTech Innovations Inc. | San Francisco, CA
Email: example@email.com | Phone: (123) 456-7890
PROFESSIONAL SUMMARY
Dedicated Customer Success professional with over 6 years of experience advancing student and instructor engagement through innovative EdTech solutions. Skilled at onboarding, training, and nurturing long-term client relationships in fast-paced educational technology environments. Proven ability to leverage data analytics and user feedback to enhance platform adoption, reduce churn, and drive customer satisfaction. Passionate about empowering educational institutions with scalable, user-centric digital tools that foster impactful learning experiences.
SKILLS
Hard Skills
- Customer Onboarding & Training
- Data-Driven Account Management
- CRM & LMS Platforms (Salesforce, Canvas, Moodle)
- User Adoption Strategies
- SaaS Deployment & Integration
- Analytics & KPI Tracking
- Feedback Collection & Product Improvement
Soft Skills
- Empathetic Communication
- Problem-Solving & Critical Thinking
- Cross-Functional Collaboration
- Public Speaking & Training Facilitation
- Strategic Planning & Execution
- Adaptability & Resilience
WORK EXPERIENCE
June 2022 – Present
- Led onboarding and ongoing support for 120+ educational institutions, resulting in a 22% increase in platform adoption within the first 3 months of deployment.
- Developed customized success plans utilizing usage analytics, resulting in a 15% reduction in churn rate over one year.
- Coordinated cross-team initiatives with product & development teams to incorporate user feedback, leading to the rollout of new interactive features that boosted user engagement by 30%.
- Conducted quarterly training webinars, enabling educators to maximize the platform’s features, improving overall NPS from 68 to 82.
*Customer Success Specialist | LearnSphere EdTech | New York, NY*
March 2018 – May 2022
- Managed a portfolio of 80+ K-12 and higher education clients, ensuring consistent platform integration and satisfaction.
- Implemented an onboarding process that reduced setup time by 25%, accelerating user engagement and satisfaction.
- Collected and analyzed feedback to inform product development cycles, which contributed to a 10-point increase in user retention.
- Facilitated on-site workshops and virtual training sessions, increasing platform proficiency scores among educators by 40%.
Education
*Bachelor of Arts in Education Technology*
University of California, Berkeley
Graduated: 2017
CERTIFICATIONS
- Certified Customer Success Manager (CCSM) Level 2 | SuccessHACKER, 2023
- Salesforce Certified Administrator | Salesforce, 2024
- Digital Learning & Training Certificate | Coursera, 2022
PROJECTS
**Interactive Learning Platform Enhancement**
Led a cross-departmental project to integrate gamification elements into the platform based on user feedback, resulting in a 25% increase in student participation in pilot schools.
**Automated Onboarding Workflow Implementation**
Designed an automated onboarding email and tutorial sequence that increased new user activation rates by 18% within the first quarter of rollout.
TOOLS & TECHNOLOGIES
- Customer Relationship Management: Salesforce, HubSpot
- Learning Management Systems: Canvas, Moodle, Blackboard
- Analytics Tools: Tableau, Power BI, Google Analytics
- Communication & Collaboration: Slack, Zoom, Microsoft Teams
- Project Management: Jira, Asana
LANGUAGES
- English (Native)
- Spanish (Fluent)
*References available upon request.*
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