Experienced Travel Agent

Hard Skills

- Personalized Itinerary Design

- Vendor & Supplier Negotiation

- Advanced Booking & Reservation Systems (Amadeus, Sabre, TravelPort)

- CRM Software (Salesforce, HubSpot)

- Data Analytics & Travel Trends Forecasting

- Sustainable Tourism Practices

- Multilingual Communication (English, Spanish, French)

Soft Skills

- Exceptional Client Relations

- Strong Negotiation & Persuasion

- Problem-Solving & Crisis Management

- Adaptability in a Rapidly Evolving Industry

- Cultural Sensitivity

- Effective Communication & Presentation

*Senior Travel Consultant*

Global Voyages, New York, NY

June 2021 – Present

- Designed bespoke travel packages for high-net-worth clients, increasing repeat bookings by 25%.

- Integrated AI-powered booking tools, reducing planning time by 30% and improving accuracy.

- Negotiated exclusive rates with luxury hotels and cruise lines, saving clients an average of 15% per trip.

- Conducted quarterly market trend analyses to advise clients on emerging destinations and experiences.

Travel Agent

Wanderlust Travel Agency, Brooklyn, NY

March 2017 – May 2021

- Managed comprehensive travel arrangements for over 200 clients annually, including flights, accommodations, and activities.

- Implemented client feedback surveys, boosting satisfaction scores from 88% to 94%.

- Led group tours to Europe and Southeast Asia, handling logistical planning and on-tour support for up to 50 travelers.

- Established partnerships with eco-friendly hotels and tour operators, promoting sustainable options to clients.

*Junior Travel Associate*

Blue Horizon Travel, Jersey City, NJ

January 2015 – February 2017

- Supported senior consultants in preparing travel itineraries for priority clients.

- Maintained booking records and assisted with payment processing, ensuring compliance with industry standards.

- Developed multilingual brochures that expanded the agency’s international client base.

**Bachelor of Arts in Hospitality & Tourism Management**

*New York University, New York, NY*

Graduated: 2014

- Certified Travel Associate (CTA) – The Travel Institute, 2016

- Sustainable Tourism Certification – Global Sustainable Tourism Council, 2022

- Advanced Travel Innovation Certificate – ASTA, 2024

- **Virtual Reality Trip Previews**: Spearheaded integration of VR experiences for clients to preview destinations, leading to a 20% increase in conversion rates.

- **Eco-Tourism Program Development**: Collaborated with local NGOs to develop sustainable travel packages, receiving industry recognition for community impact.

- English (native)

- Spanish (fluent)

- French (conversational)