Fintech Operations Manager Resume Example
Professional ATS-optimized resume template for Fintech Operations Manager positions
John D. Smith
Fintech Operations Manager
Email: johnd.smith@example.com | Phone: (555) 123-4567 | LinkedIn: linkedin.com/in/johndsmith | Location: New York, NY
PROFESSIONAL SUMMARY
Results-driven Fintech Operations Manager with over 8 years of experience leading cross-functional teams to optimize financial technology platforms and streamline operational workflows. Adept at leveraging data analytics, emerging blockchain solutions, and regulatory compliance frameworks to enhance service delivery and drive innovation. Proven track record of managing large-scale projects, fostering stakeholder engagement, and implementing scalable solutions that support rapid growth in dynamic markets.
SKILLS
Hard Skills
- Fintech Product Lifecycle Management
- Regulatory Compliance & Risk Management (KYC/AML)
- Data Analytics & Business Intelligence (Tableau, Power BI)
- Blockchain Integration & Cryptography
- Payment Gateway Optimization
- API Development & Integration (REST, SOAP)
- Cloud Platforms (AWS, GCP)
- Agile & Scrum Methodologies
Soft Skills
- Strategic Planning & Execution
- Team Leadership & Development
- Stakeholder Communication
- Problem Solving & Critical Thinking
- Adaptability in Fast-Paced Environments
- Customer-Centric Approach
WORK EXPERIENCE
*Senior Fintech Operations Manager*
*Innovate Payments Inc., New York, NY*
June 2022 – Present
- Led a team of 15 operations specialists overseeing daily transaction processing, fraud prevention, and compliance protocols for a rapidly expanding fintech startup specializing in real-time payments.
- Implemented a blockchain-based reimbursement system that reduced settlement times by 40% and improved transparency.
- Collaborated with product teams to develop new APIs supporting mobile-first payment solutions, increasing customer retention by 25%.
- Spearheaded a risk management overhaul, successfully passing all federal audits and reducing non-compliance penalties by 30%.
- Developed and utilized dashboards in Power BI to monitor KPIs, enabling proactive issue resolution and process optimization.
Fintech Operations Supervisor
*SecurePay Solutions, Jersey City, NJ*
August 2018 – May 2022
- Managed operational workflows for a platform processing over $2 billion monthly in digital payments, ensuring adherence to AML/KYC regulations.
- Coordinated systems upgrades to integrate with emerging blockchain networks for cross-border remittances, boosting transaction speed and security.
- Trained and mentored a team of 10 analysts in fraud detection algorithms and compliance procedures.
- Reduced onboarding time for new merchant accounts by 20% through process automation and digital documentation workflows.
- Managed vendor relationships with payment processors, negotiating service level agreements that improved system uptime by 15%.
*Junior Operations Analyst*
*FinSecure Tech, Boston, MA*
July 2016 – July 2018
- Supported daily operational activities, including transaction monitoring and customer issue resolution.
- Conducted data analysis to identify transaction anomalies and recommend process improvements.
- Assisted in the deployment of a cloud-based compliance tracking system that improved audit readiness.
- Developed Excel-based reporting tools that provided real-time insights into key operational metrics.
EDUCATION
**Bachelor of Science in Finance**
Boston University, Boston, MA
Graduated: 2016
CERTIFICATIONS
- Certified Fintech Professional (CFtP) | Fintech Certification Institute, 2023
- Certified Regulatory Compliance Manager (CRCM) | American Bankers Association, 2022
- AWS Certified Solutions Architect | Amazon Web Services, 2021
PROJECTS
- **Smart Contract Deployment for Compliance Automation:** Led a team to design and implement smart contracts on Ethereum to automate client onboarding and AML screening, reducing manual processing time by 50%.
- **AI-Driven Fraud Detection System:** Collaborated with data scientists to develop a machine learning model integrated into transaction monitoring systems, decreasing false positives by 35%.
- **Mobile Wallet Ecosystem Launch:** Managed end-to-end operations for a new mobile wallet product, achieving 100,000 active users within its first six months.
TOOLS & TECHNOLOGIES
- **Platforms:** AWS, Google Cloud, Oracle Cloud
- **Languages:** Python, SQL, Java
- **Analytics:** Tableau, Power BI, Looker
- **CRM & Workflow:** Salesforce, Jira, Confluence
- **Payment & Security Protocols:** ISO 20022, PCI DSS, TLS/SSL
LANGUAGES
- English (Native)
- Spanish (Fluent)
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