Franchise Manager

Hard Skills

- Franchise Development & Expansion

- Operations Management & Compliance

- P&L Analysis & Budgeting

- Market Research & Competitive Analysis

- Contract Negotiation & Franchise Agreements

- CRM & Franchise Management Software (e.g., FranConnect, Salesforce)

- Data Analytics & Performance Metrics

- Digital Marketing Strategies for Franchise Growth

Soft Skills

- Leadership & Team Building

- Excellent Communication & Negotiation

- Strategic Thinking & Problem Solving

- Stakeholder Engagement

- Adaptability in Fast-Paced Environments

- Customer-Centric Approach

*Senior Franchise Operations Manager*

*FreshBite Food Chains, San Francisco, CA*

June 2021 – Present

- Led the onboarding and training of 20 franchise units across California, increasing franchisee retention by 15% year-over-year.

- Developed a comprehensive franchise support portal resulting in a 25% reduction in onboarding time and improved compliance adherence.

- Collaborated with marketing to tailor localized campaigns, boosting regional sales by 20%.

- Introduced operational KPIs and monitored franchisee performance using analytics dashboards, driving targeted coaching initiatives.

*Franchise Development Manager*

*Global Wellness Stores, Los Angeles, CA*

March 2017 – May 2021

- Managed franchise expansion into 5 new states, opening 10+ new stores within two years.

- Negotiated franchise agreements and royalities, contributing to a 30% revenue increase in the division.

- Designed and implemented franchisee training programs, standardizing service quality and reducing compliance issues by 18%.

- Conducted market viability studies that guided strategic decisions on site selection and brand positioning.

*Franchise Coordinator*

*Health & Home Care Inc., San Diego, CA*

July 2014 – February 2017

- Supported franchise onboarding, including documentation, training schedule coordination, and operational setup.

- Maintained CRM data, ensuring accurate tracking of franchise milestones and compliance documentation.

- Facilitated communication between franchisee and corporate teams, resolving operational issues swiftly to minimize downtime.

**Bachelor of Science in Business Administration**

University of California, Berkeley

*2010 – 2014*

- Certified Franchise Executive (CFE) — International Franchise Association (2022)

- Project Management Professional (PMP) — PMI (2023)

- Data Analytics for Business — Coursera Specialization (2024)

**Digital Franchise Onboarding Platform Development**

Led a cross-functional team to create a franchise onboarding portal integrated with CRM solutions, reducing new franchise setup time by 30% and ensuring consistent compliance standards across regions.

**Market Expansion Strategy for [Brand Name]**

Formulated an expansion plan based on detailed market analysis, leading to entry into three new states and a revenue increase of $4M within 12 months.

- English (Native)

- Spanish (Professional Working Proficiency)

**Note:** This resume provides a comprehensive, ATS-optimized structure with relevant keywords, measurable achievements, and industry-specific terminology. It balances professionalism with a narrative of tangible accomplishments, aligned with trends in franchise management and digital tools utilized in 2025.