General Manager

*Senior Operations Manager | XYZ Retail Group — New York, NY*

June 2020 – Present

- Led a portfolio of 20 retail stores nationwide, increasing annual revenue by 18% through streamlined operations and targeted marketing initiatives.

- Championed digital transformation projects, including self-checkout implementation and inventory automation, resulting in a 25% reduction in operational costs.

- Developed staff training programs that improved customer satisfaction scores by 15 points and reduced employee turnover by 20%.

- Integrated analytics tools such as Power BI to monitor sales trends and optimize inventory distribution.

*Regional General Manager | ABC Hospitality Chain — Boston, MA*

March 2015 – May 2020

- Managed five hotel properties with combined annual revenue exceeding $150M, consistently exceeding occupancy targets.

- Executed a comprehensive branding overhaul and loyalty program, increasing repeat customer rates by 22%.

- Implemented a company-wide shift to contactless check-in/check-out, enhancing guest safety and satisfaction during the COVID-19 pandemic.

- Spearheaded energy efficiency initiatives, reducing utility costs by 12% year-over-year.

*Operations Director | LMN Consumer Goods — Chicago, IL*

August 2010 – February 2015

- Managed end-to-end supply chain logistics reducing delivery times by 7 days on average.

- Led a team of 50+, overseeing manufacturing, distribution, and quality assurance.

- Developed a KPI framework that improved operational transparency and accountability, resulting in a 10% increase in on-time delivery.

**MBA in Business Administration**

University of Michigan, Ann Arbor, MI — 2008

**Bachelor of Science in Business Management**

Boston University, Boston, MA — 2004

- Certified Supply Chain Professional (CSCP) — APICS

- Lean Six Sigma Green Belt — ASQ

- Digital Transformation Leadership Certificate — MIT Sloan Executive Education

- ERP Systems: SAP, Oracle NetSuite

- Data Analytics: Power BI, Tableau

- Project Management: Asana, Jira

- CRM Platforms: Salesforce, HubSpot

- Automation Tools: UiPath, Zapier

- English (Native)

- Spanish (Professional Proficiency)

*References available upon request.*