**Hard Skills:**

- Healthcare Data Analysis & Visualization (Power BI, Tableau)

- EHR & EMR Systems (Epic, Cerner, Allscripts)

- Data Governance & Compliance (HIPAA, HITECH)

- SQL & Python for Data Extraction & Analysis

- Business Process Modeling (BPMN, Visio)

- Project Management Methodologies (Agile, Scrum)

**Soft Skills:**

- Critical Thinking and Problem Solving

- Stakeholder Engagement & Communication

- Cross-functional Collaboration

- Adaptability & Continuous Learning

- Strategic Planning & Execution

*Senior Healthcare Business Analyst*

*North East Medical Center, New York, NY*

March 2022 – Present

- Led a team in developing a real-time analytics dashboard integrating EHR and billing systems, resulting in a 15% reduction in patient discharge processing time.

- Collaborated with IT and clinical staff to optimize patient scheduling workflows, improving provider utilization by 12%.

- Spearheaded a data governance initiative ensuring compliance with HIPAA, reducing audit findings by 25%.

- Conducted root cause analysis on patient readmission rates, implementing targeted interventions that lowered readmission by 8%.

*Healthcare Data Analyst*

*Midtown Insurance Group, New York, NY*

July 2018 – February 2022

- Designed and implemented data models for claims analysis, improving claims adjudication efficiency by 20%.

- Developed automated reporting tools using SQL and Tableau, reducing manual reporting time from 8 hours to 2 hours weekly.

- Worked with clinical audit teams to identify billing anomalies, recovering over $500K in potential revenue.

- Facilitated quarterly training sessions on data privacy and system updates, increasing staff data compliance.

*Junior Healthcare Business Analyst*

*Sunrise Hospital & Clinics, Brooklyn, NY*

June 2016 – June 2018

- Supported clinical teams by analyzing patient care workflows, contributing to a clinical process map that improved patient throughput.

- Managed data quality audits across departments, ensuring high integrity of patient records.

- Assisted in the migration of legacy systems to Epic EMR, involved in testing and user acceptance phases.

**Bachelor of Science in Health Informatics**

New York University, New York, NY

*2012 – 2016*

- Certified Healthcare Business Analyst (CHBA) – AHIMA, 2023

- Certified Health Data Analyst (CHDA) – AHIMA, 2022

- AWS Certified Data Analytics – Specialty, 2024

**Patient Pathway Optimization Initiative**

Led a multidisciplinary team to analyze patient flow data and redesign discharge procedures, reducing average discharge time by 20%. Implemented predictive analytics to proactively identify bottlenecks.

**Claims Fraud Detection System**

Developed a machine learning model in Python to detect suspicious claims patterns, resulting in a 15% increase in fraud detection accuracy, saving the insurer $1.2M annually.

- Power BI, Tableau, QlikView

- SQL, Python, R

- Epic, Cerner, Allscripts EHR/EMR systems

- SAS, AWS Redshift, Tableau Server

- MS Visio, Lucidchart

- English (Native)

- Spanish (Professional Working Proficiency)