Hotel Manager

*Senior Hotel Manager | The Grand Luxe Hotel, New York, NY*

June 2021 – Present

- Oversaw daily operations for a 200-room luxury property, increasing guest satisfaction scores by 15% through staff training and amenities upgrades.

- Implemented a new revenue management system boosting occupancy rates from 78% to 88% within one year.

- Developed sustainable practices, reducing energy costs by 20% and solidifying the hotel’s green positioning.

- Led a team of 85 staff members, fostering a collaborative culture with performance-based incentives.

*Assistant Hotel Manager | Oceanview Coastal Inn, Miami, FL*

March 2017 – May 2021

- Managed front desk operations, reservations, and guest services for a 150-room boutique hotel.

- Streamlined check-in/out processes with tablet-based POS systems, reducing wait times by 30%.

- Assisted in planning and executing a property-wide renovation that resulted in a 25% increase in positive reviews on OTA platforms.

- Coordinated training programs to improve staff service delivery and upselling techniques.

Front Office Supervisor | City Central Hotel, Chicago, IL

January 2014 – February 2017

- Led a team of 12 front desk associates, ensuring smooth daily operations and high service standards.

- Increased upselling revenue by 10% through targeted customer engagement strategies.

- Monitored guest feedback to ensure prompt resolution of issues, maintaining an average complaint resolution time of under 2 hours.

**Bachelor of Science in Hospitality Management**

University of Nevada, Las Vegas

2010 – 2013

- Certified Hotel Revenue Manager (CHRM) – American Hotel & Lodging Educational Institute, 2022

- OSHA Safety Certification, 2020

- Green Key Eco-Rating Program, 2023

**Digital Guest Experience Enhancement Project**

Led a comprehensive upgrade of the hotel’s digital check-in, mobile app integration, and personalized guest communication, increasing direct booking rates by 12% and guest loyalty.

**Sustainability Initiative**

Spearheaded the “Green Guest Stay” program, introducing eco-friendly amenities and waste reduction processes, resulting in a 25% reduction of hotel waste over 12 months.

- English (Native)

- Spanish (Fluent)

- French (Professional Working Proficiency)