Inside Sales Representative

**Hard Skills:**

- CRM & Sales Tools: Salesforce, HubSpot, Outreach

- Lead Generation & Qualification

- Pipeline Development & Management

- Negotiation & Closing Strategies

- Data Analysis & Forecasting

- Tech SaaS Solutions & Product Demos

**Soft Skills:**

- Excellent Communication & Active Listening

- Strategic Thinking & Problem Solving

- Resilience Under Pressure

- Adaptability & Continuous Learning

- Team Collaboration & Cross-Functional Alignment

Inside Sales Representative | TechSphere Solutions | New York, NY

June 2022 – Present

- Managed a pipeline of over 150 prospective clients, achieving a 35% conversion rate, resulting in $2.5M annual revenue.

- Developed targeted outreach campaigns leveraging LinkedIn Sales Navigator and email automation, increasing lead response rates by 20%.

- Coordinated cross-functionally with marketing and product teams to tailor solutions, leading to a 15% uplift in customer retention.

- Conducted product demonstrations remotely, customizing pitches to meet client needs, resulting in 40+ large deal closures in 18 months.

*Inside Sales Associate | InnovateCloud SaaS | Boston, MA*

August 2020 – May 2022

- Grew the company’s inbound lead pipeline by 40% through improved qualification procedures and inbound marketing alignment.

- Supported senior sales reps with qualification calls, qualifying over 200 leads monthly and ensuring efficient handovers.

- Utilizing HubSpot, maintained accurate CRM data, optimized follow-up sequences, and increased email engagement by 25%.

- Contributed to team goals, exceeding quarterly targets by 10% consistently over two years.

*Sales Support Intern | DataSolutions Inc. | Boston, MA*

June 2019 – July 2020

- Assisted in preparing tailored proposals and sales presentations for key accounts.

- Conducted market research that informed outreach strategies, improving lead quality.

- Provided administrative support including CRM data entry, reporting, and scheduling client demos.

**Bachelor of Science in Business Administration**

University of Massachusetts, Boston, MA

Graduated: May 2019

- Certified Inside Sales Professional (CISP) – AA-ISP, 2023

- Salesforce Certified Sales Cloud Consultant – Salesforce, 2022

- Advanced Digital Communication Strategies – LinkedIn Learning, 2024

**Customer Onboarding Optimization Initiative**

Led a project to improve onboarding workflows for new clients, integrating a new automated email drip campaign and follow-up system, which reduced onboarding time by 30% and increased early engagement rates.

**CRM Workflow Enhancement**

Collaborated with the CRM team to redesign workflows within Salesforce, enabling better tracking of outreach sequences and follow-up actions, resulting in improved lead nurturing and higher conversion ratios.

- English: Native

- Spanish: Professional Working Proficiency