Key Account Executive

Hard Skills

- Strategic Account Planning & Management

- SaaS & Cloud Solutions Expertise

- Contract Negotiations & Renewals

- CRM & Sales Enablement Tools (Salesforce, HubSpot)

- Data-Driven Sales Analytics

- Lead Generation & Prospecting

- Multilingual Communication (English, Spanish)

Soft Skills

- Client Relationship Building

- Negotiation & Influence

- Cross-functional Collaboration

- Problem-Solving & Critical Thinking

- Adaptability in Dynamic Environments

- Strong Presentation & Communication Skills

*Senior Key Account Executive | TechNova Solutions, New York, NY*

June 2022 – Present

- Managed a portfolio of 50+ enterprise clients generating $35M annually, focusing on SaaS integration and digital transformation solutions.

- Increased account revenue by 25% year-over-year through strategic upselling and cross-selling initiatives.

- Led quarterly business reviews with C-level stakeholders to enhance client satisfaction and identify growth opportunities.

- Collaborated with product teams to develop customized onboarding processes, reducing churn rate by 15%.

- Utilized data analytics to forecast client needs, enabling proactive service adjustments and contract negotiations.

*Account Executive | BrightWave Communications, Jersey City, NJ*

August 2018 – May 2022

- Expanded client base by 60% over four years, primarily targeting B2B tech firms and financial institutions.

- Negotiated multi-year contracts averaging $2M annually, ensuring mutually beneficial terms and high renewal rates.

- Developed targeted outreach campaigns leveraging Salesforce insights, resulting in a 30% increase in lead conversions.

- Conducted market research to identify emerging trends, informing strategic account targeting and product positioning.

- Supported onboarding and training of new clients, improving customer adoption metrics by 20%.

*Junior Account Manager | Innovatech Global, Boston, MA*

June 2016 – July 2018

- Assisted senior account managers in managing key accounts within the software and consulting sectors.

- Coordinated client demos and product training, contributing to a 10% increase in upsell success rate.

- Monitored client health scores and engagement metrics using CRM tools, enabling targeted retention strategies.

- Contributed to weekly reporting and stakeholder presentations to drive continuous improvement.

**Bachelor of Business Administration (BBA)**

University of Massachusetts, Amherst | Graduated 2016

- Certified Strategic Account Management (CSAM) | 2023

- Salesforce Certified Sales Cloud Consultant | 2022

- Negotiation Masterclass | 2021

- **Digital Expansion Initiative:** Led a cross-functional team to onboard a Fortune 500 client onto a new SaaS platform, resulting in a $5M contract extension and a 12-month onboarding process streamlined by 20%.

- **Customer Lifecycle Optimization:** Implemented a data-driven CRM segmentation strategy, increasing customer engagement by 30% across key accounts.

- English (Native)

- Spanish (Fluent)