Key Account Manager

- **Account Development & Retention:** Cultivating enduring client relationships and expanding key accounts by identifying growth opportunities.

- **Customer Relationship Management (CRM):** Salesforce, HubSpot, SAP CRM

- **Negotiation & Contract Management:** Contract drafting, pricing strategies, conflict resolution

- **Data-Driven Decision Making:** Sales analytics, KPI tracking, market trend analysis

- **Communication & Interpersonal Skills:** Cross-department collaboration, stakeholder management

- **Digital Tools & Technologies:** Microsoft Dynamics, Slack, Zoom, Analytics dashboards

- **Soft Skills:** Strategic thinking, adaptability, problem-solving, emotional intelligence

*Senior Key Account Manager | TechSolutions Inc. | New York, NY*

June 2021 – Present

- Managed a portfolio of 25 enterprise clients in cloud services, achieving a 15% increase in annual revenue and maintaining a 95% client retention rate.

- Led strategic onboarding and customized solutions for Fortune 500 clients, resulting in expanded service agreements worth $5M+ annually.

- Implemented a data-driven customer segmentation model using Salesforce analytics to tailor engagement strategies, boosting client satisfaction scores by 20%.

- Collaborated with product teams to co-develop features addressing client needs, influencing major product roadmap updates.

*Key Account Executive | InnovateSoft | Boston, MA*

August 2017 – May 2021

- Developed and maintained relationships with SMB and mid-market accounts, increasing client portfolio revenue by 30%.

- Negotiated multi-year SaaS contracts, optimizing pricing strategies and reducing churn rate by 10%.

- Introduced a quarterly business review process that aligned customer goals with product offerings, resulting in upsell opportunities worth $2M/year.

- Supported onboarding of new clients, improving implementation timeframes and enhancing early adoption satisfaction.

*Account Coordinator | BrightWave Technologies | Chicago, IL*

January 2015 – July 2017

- Coordinated between sales, marketing, and support teams to ensure seamless client onboarding and ongoing service delivery.

- Maintained detailed account records and sales pipelines using Salesforce, enabling accurate forecasting and planning.

- Facilitated client feedback sessions that informed service improvements and helped close renewal contracts consistently.

**Bachelor of Business Administration**

University of Illinois, Urbana-Champaign, IL

Graduated: 2014

- Certified Key Account Manager (CKAM) – Strategic Account Management Association (SAMA), 2022

- Salesforce Certified Sales Cloud Consultant, 2023

- Negotiation and Influence Strategies – Harvard Business School Online, 2024

- **Account Growth Initiative (2023):** Designed and executed a targeted outreach program for top-tier clients, resulting in a 20% revenue uplift within six months.

- **Customer Success Dashboard (2024):** Led the development of a real-time analytics dashboard using Power BI, enabling proactive engagement and reducing churn by 8%.

- **Market Expansion Strategy (2022):** Conducted competitive analysis and crafted go-to-market strategies that increased penetration into the healthcare sector by 30%.

- Salesforce CRM, HubSpot, SAP CRM

- Microsoft Dynamics, Power BI, Tableau

- Slack, Zoom, Asana, Trello

- Microsoft Office Suite (Excel, Word, PowerPoint)

- English (Native)

- Spanish (Professional Working Proficiency)