Media Customer Success Manager Resume Example
Professional ATS-optimized resume template for Media Customer Success Manager positions
John Doe
Hard Skills:
Email: example@email.com | Phone: (123) 456-7890
PROFESSIONAL SUMMARY
Results-driven Media Customer Success Manager with over 7 years of experience in developing strategic partnerships with media companies and ensuring client satisfaction through tailored solutions. Adept at leveraging data-driven insights, user engagement strategies, and innovative media tools to enhance client retention and revenue growth. Proven ability to lead cross-functional teams, manage large-scale media accounts, and integrate emerging technologies such as OTT platforms and AI-powered analytics. Dedicated to delivering exceptional customer experiences that translate into long-term business success.
SKILLS
- Media Platform Management (OTT, CTV, linear TV)
- Client Onboarding & Training
- Data Analytics & Insights (Looker, Tableau)
- CRM & Customer Success Tools (Salesforce, Gainsight)
- Digital Advertising & Programmatic Media
- Contract Negotiation & Renewals
- SaaS Implementation & Integration
- Campaign Performance Optimization
**Soft Skills:**
- Strategic Relationship Building
- Communication & Stakeholder Management
- Problem-Solving & Critical Thinking
- Cross-functional Collaboration
- Adaptability in Fast-Paced Environments
- Leadership & Team Development
WORK EXPERIENCE
*Senior Media Customer Success Manager*
*MediaTech Solutions, New York, NY*
June 2022 – Present
- Managed a portfolio of 50+ media clients, including major broadcasters, streaming services, and digital publishers, achieving a 95% client retention rate.
- Spearheaded onboarding initiatives for OTT platform integrations, reducing time-to-value by 30%.
- Collaborated with product teams to provide client feedback that influenced the development of a new AI-powered analytics dashboard, improving reporting accuracy and client insights.
- Conducted quarterly business reviews, uncovering upsell opportunities that contributed to a $2M increase in annual revenue.
- Developed training materials and workshops, enhancing client proficiency with the company's media analytics suite.
*Media Customer Success Manager*
*Streamline Media Corp., San Francisco, CA*
March 2018 – May 2022
- Supported media clients during adoption of the company's digital advertising platform, resulting in a 50% growth in usage metrics within one year.
- Provided consultative support for media planning, audience targeting, and platform optimization.
- Led a team of 4 CSMs, instituting best practices that improved team efficiency by 20%.
- Partnered with sales to resolve complex client issues, facilitating contract renewals and upselling premium features.
- Analyzed client campaign data to recommend optimizations, increasing ROI by an average of 15% per client.
*Media Account Coordinator*
*MediaScope Agency, Chicago, IL*
January 2015 – February 2018
- Supported senior managers in executing cross-channel media campaigns for Fortune 500 clients.
- Managed media reporting and performance analysis, providing actionable insights.
- Facilitated client training sessions on media planning tools, boosting client confidence in self-service platforms.
- Assisted in troubleshooting platform issues, reducing resolution time by 25%.
EDUCATION
**Bachelor of Arts in Communications**
University of California, Los Angeles (UCLA), Los Angeles, CA
*2010 – 2014*
CERTIFICATIONS
- Certified Customer Success Manager (CCSM) – SuccessHACKER, 2023
- Google Ads Certification – Google, 2024
- OTT & Video Advertising Certification – Interactive Advertising Bureau (IAB), 2022
PROJECTS
- **OTT Engagement Optimization Program:** Led a project to optimize client OTT advertising strategies using AI-driven analytics, resulting in 20% higher viewer engagement and increased ad revenue for clients.
- **Client Data Integration Initiative:** Implemented a seamless data pipeline using Looker and Salesforce, reducing manual reporting efforts by 40% and enhancing real-time decision-making.
- **Cross-Platform Campaign Authority Dashboard:** Developed a dashboard consolidating multi-channel performance metrics, empowering clients to better understand campaign attribution across platforms.
LANGUAGES
- English (Native)
- Spanish (Fluent)
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