Product Specialist

**Hard Skills:**

- Product Lifecycle Management (PLM)

- User Experience (UX) Optimization

- Data Analysis & A/B Testing

- Technical Documentation & Training

- CRM & Customer Support Tools (Salesforce, Zendesk)

- API Integration & SaaS Platforms

- Agile & Scrum Methodologies

**Soft Skills:**

- Excellent Communication & Presentation

- Strategic Thinking & Problem-Solving

- Stakeholder Engagement

- Customer Empathy & Active Listening

- Team Collaboration & Leadership

*Senior Product Specialist*

**TechNova Solutions** — New York, NY

Jan 2022 – Present

- Managed end-to-end product support for SaaS enterprise solutions, increasing customer satisfaction scores by 15%.

- Collaborated with development teams to prioritize feature requests based on customer feedback, contributing to a 20% boost in user retention.

- Delivered technical training sessions for clients and internally, improving onboarding efficiency by 25%.

- Led data-driven analysis efforts to identify usage patterns, informing features that improved onboarding processes.

*Product Support & Engagement Lead*

**InnovateSoft** — Boston, MA

Jun 2018 – Dec 2021

- Served as primary liaison between clients and product teams, ensuring timely resolution of technical issues and feature requests.

- Developed comprehensive product documentation, FAQs, and tutorials, reducing incoming support tickets by 30%.

- Conducted user experience surveys, resulting in actionable insights that led to the redesign of key functionalities.

- Facilitated cross-departmental communication to align product updates with market trends and client needs.

*Junior Product Specialist*

**SmartTech Inc.** — San Francisco, CA

Jul 2016 – May 2018

- Supported the product management team in beta testing new features and gathering user feedback in the IoT device sector.

- Analyzed customer analytics to identify pain points, delivering reports that guided improvements prior to product launches.

- Assisted in creating product training materials and participated in user onboarding webinars.

**Bachelor of Science in Computer Science**

State University of New York, New York, NY

Graduated: 2016

- Certified Scrum Product Owner (CSPO) — 2023

- Customer Success Manager (CSM) — 2022

- Data Analytics with Python — 2023

IoT Optimization Platform

- Spearheaded a project to integrate AI-driven analytics into IoT devices, allowing customers to predict maintenance needs proactively, resulting in a 40% reduction in downtime.

Customer Feedback Dashboard

- Led development of an internal dashboard aggregating feedback from multiple channels, enabling faster prioritization and addressing of user pain points, which contributed to a 25% increase in NPS scores.

- English (Native)

- Spanish (Professional Working Proficiency)

**Note:** This resume exemplifies a tailored, ATS-optimized format with specific keywords and measurable achievements aligned with the Product Specialist role in 2025.