Reservationist
Professional ATS-optimized resume template for Reservationist positions
Professional Title
Email: jane.doe@example.com | Phone: (555) 123-4567 | LinkedIn: linkedin.com/in/janedoe | Location: New York, NY
PROFESSIONAL SUMMARY
Dedicated reservation professional with over 6 years of experience managing booking processes across hospitality, transportation, and event venues. Adept at leveraging CRM systems and innovative reservation technologies to enhance customer experience and operational efficiency. Known for exceptional communication skills, attention to detail, and the ability to resolve booking issues swiftly. Passionate about implementing best practices in reservation management, fostering team collaboration, and driving customer satisfaction in a fast-paced environment.
SKILLS
Hard Skills
- Reservation & Booking Systems (Opera PMS, Amadeus, Sabre)
- Customer Relationship Management (CRM) tools
- Data entry & management
- Online travel agency (OTA) integrations
- Dynamic pricing and capacity management
- Queue management and scheduling software
- Multilingual communication (English, Spanish, French)
Soft Skills
- Exceptional interpersonal skills
- Conflict resolution and problem-solving
- Time management and multitasking
- Active listening and empathy
- Team collaboration and training
- Adaptability to new technologies
WORK EXPERIENCE
*Senior Reservation Coordinator | Luxury Hospitality Group, New York, NY*
June 2022 – Present
- Managed over 150 daily reservations for boutique hotel properties, utilizing Opera PMS and integrated CRM for seamless booking processing.
- Developed and implemented a new training module reducing reservation errors by 15% and improving team onboarding efficiency.
- Coordinated with the sales and front desk teams to optimize room availability, leading to a 12% increase in occupancy rates during peak seasons.
- Enhanced customer experience by offering personalized service, resulting in a 4.8-star average online review score.
Reservation Agent | SkyLine Airlines, Dallas, TX
March 2018 – May 2022
- Handled an average of 70+ calls daily, assisting customers with flight bookings, rebookings, cancellations, and special requests.
- Used Amadeus reservation system to manage flight schedules, seat assignments, and fare adjustments efficiently.
- Addressed customer inquiries and complaints with a focus on empathy, leading to a 10% increase in customer satisfaction ratings.
- Supported promotional campaigns by promoting ancillary services, increasing ancillary revenue by 8%.
*Front Desk & Reservation Associate | Coastal Resorts, Miami, FL*
June 2016 – February 2018
- Managed reservation requests via phone, email, and OTA platforms (Booking.com, Expedia) for a resort with 200+ rooms.
- Streamlined reservation processes by integrating a new booking portal, reducing manual entry errors by 20%.
- Provided tour and activity bookings, upselling amenities, and effectively handled last-minute booking modifications.
- Collaborated with housekeeping and maintenance departments to ensure swift room turnover and guest satisfaction.
EDUCATION
**Bachelor of Arts in Hospitality Management**
University of Florida, Gainesville, FL
*Graduated: 2016*
CERTIFICATIONS
- Certified Hospitality Revenue Manager (CHRM) — 2023
- CRM Software Certification (Opera & Amadeus) — 2021
- Customer Service Excellence Certification — 2019
PROJECTS
- **Reservation Optimization System Implementation**
Led a cross-department initiative to upgrade reservation software, integrating AI-powered chatbots and dynamic pricing tools, resulting in a 20% increase in booking accuracy and a 15% boost in revenue.
- **Customer Feedback Analysis for Service Improvement**
Developed a sentiment analysis dashboard from online reviews and survey data, uncovering key pain points which informed personalized training modules, elevating customer ratings from 4.2 to 4.8 stars over 12 months.
TOOLS & TECHNOLOGIES
- Opera PMS
- Amadeus
- Sabre
- Salesforce CRM
- Zendesk
- Microsoft Office Suite (Excel, Word, Outlook)
- Google Workspace
LANGUAGES
- English (Native)
- Spanish (Fluent)
- French (Intermediate)
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