Retail Operations Manager Resume Example
Professional ATS-optimized resume template for Retail Operations Manager positions
Jane Doe
Retail Operations Manager
Email: jane.doe@example.com | Phone: (123) 456-7890 | LinkedIn: linkedin.com/in/janedoe | Location: New York, NY
PROFESSIONAL SUMMARY
Dynamic and results-driven Retail Operations Manager with over 8 years of experience leading multi-store retail teams across apparel and consumer electronics sectors. Adept at optimizing store performance through data-driven strategies, innovative process enhancements, and inspiring leadership. Proven track record of increasing sales by 20% year-over-year, streamlining operations, and enhancing customer experience. Passionate about leveraging emerging retail technologies and fostering a collaborative team environment to drive sustained business growth.
SKILLS
**Hard Skills:**
- Retail KPI Analysis & Performance Metrics
- Inventory & Supply Chain Optimization
- POS Systems & Retail Software (Lightspeed, Salesforce RMS)
- E-commerce Integration & Omnichannel Strategy
- Budgeting & Financial Forecasting
- Visual Merchandising & Store Layout Design
**Soft Skills:**
- Team Leadership & Staff Development
- Strategic Planning & Execution
- Customer Experience Management
- Change Management & Process Improvement
- Conflict Resolution & Stakeholder Communication
WORK EXPERIENCE
*Retail Operations Manager*
*Innovate Retail Group, New York, NY*
June 2021 – Present
- Led operations across 15+ stores, increasing net sales by an average of 18% annually through targeted in-store engagement initiatives and staff training.
- Implemented a new inventory management system, reducing stock discrepancies by 30% and improving order fulfillment rates.
- Developed and launched a customer-centric loyalty program integrating digital channels, boosting repeat visits by 25%.
- Spearheaded the rollout of an omnichannel strategy, integrating e-commerce and in-store experiences, which contributed to a 35% uplift in online sales.
Area Supervisor
*TechGear Retail Inc., Brooklyn, NY*
March 2016 – May 2021
- Managed daily operations and team development for 8 electronics stores, consistently exceeding sales targets by 10-15%.
- Analyzed store performance data to identify growth opportunities, leading to enhanced merchandising displays and targeted promotions.
- Trained staff on new POS platform and customer engagement protocols, increasing customer satisfaction scores by 12%.
- Coordinated inventory audits and reconciliations, minimizing shrinkage by 5% annually.
*Assistant Store Manager*
*FashionHub Outlet, Queens, NY*
July 2014 – February 2016
- Supported store manager in daily operations, inventory management, and staff scheduling.
- Led visual presentation updates aligning with seasonal campaigns, resulting in a 10% increase in foot traffic.
- Managed onboarding and training of new hires, ensuring high team retention and engagement.
EDUCATION
**Bachelor of Business Administration (BBA)**
New York University – Stern School of Business
*Graduated: 2014*
CERTIFICATIONS
- Certified Retail Operations Professional (CROP) – Retail Management Institute, 2022
- Digital Retail Transformation Certification – eCommerce University, 2023
PROJECTS
- **Omnichannel Integration Initiative** (2023): Led a cross-functional team to integrate online and offline sales channels, improving inventory accuracy and customer satisfaction scores.
- **Shop Floor Optimization Program** (2022): Developed data-driven planograms and store layouts, increasing average basket size by 15%.
- **Customer Loyalty Revamp** (2021): Designed a digital loyalty platform that expanded program membership by 40% within six months.
TOOLS & TECHNOLOGIES
- Lightspeed POS, Salesforce RMS, Shopify Plus
- Tableau & Power BI for retail analytics
- Google Workspace, Slack, Asana for Project Management
- Inventory Management Systems (Oracle Netsuite, Vend)
LANGUAGES
- English (Native)
- Spanish (Professional Working Proficiency)
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