Retail Operations Manager

**Hard Skills:**

- Retail KPI Analysis & Performance Metrics

- Inventory & Supply Chain Optimization

- POS Systems & Retail Software (Lightspeed, Salesforce RMS)

- E-commerce Integration & Omnichannel Strategy

- Budgeting & Financial Forecasting

- Visual Merchandising & Store Layout Design

**Soft Skills:**

- Team Leadership & Staff Development

- Strategic Planning & Execution

- Customer Experience Management

- Change Management & Process Improvement

- Conflict Resolution & Stakeholder Communication

*Retail Operations Manager*

*Innovate Retail Group, New York, NY*

June 2021 – Present

- Led operations across 15+ stores, increasing net sales by an average of 18% annually through targeted in-store engagement initiatives and staff training.

- Implemented a new inventory management system, reducing stock discrepancies by 30% and improving order fulfillment rates.

- Developed and launched a customer-centric loyalty program integrating digital channels, boosting repeat visits by 25%.

- Spearheaded the rollout of an omnichannel strategy, integrating e-commerce and in-store experiences, which contributed to a 35% uplift in online sales.

Area Supervisor

*TechGear Retail Inc., Brooklyn, NY*

March 2016 – May 2021

- Managed daily operations and team development for 8 electronics stores, consistently exceeding sales targets by 10-15%.

- Analyzed store performance data to identify growth opportunities, leading to enhanced merchandising displays and targeted promotions.

- Trained staff on new POS platform and customer engagement protocols, increasing customer satisfaction scores by 12%.

- Coordinated inventory audits and reconciliations, minimizing shrinkage by 5% annually.

*Assistant Store Manager*

*FashionHub Outlet, Queens, NY*

July 2014 – February 2016

- Supported store manager in daily operations, inventory management, and staff scheduling.

- Led visual presentation updates aligning with seasonal campaigns, resulting in a 10% increase in foot traffic.

- Managed onboarding and training of new hires, ensuring high team retention and engagement.

**Bachelor of Business Administration (BBA)**

New York University – Stern School of Business

*Graduated: 2014*

- Certified Retail Operations Professional (CROP) – Retail Management Institute, 2022

- Digital Retail Transformation Certification – eCommerce University, 2023

- **Omnichannel Integration Initiative** (2023): Led a cross-functional team to integrate online and offline sales channels, improving inventory accuracy and customer satisfaction scores.

- **Shop Floor Optimization Program** (2022): Developed data-driven planograms and store layouts, increasing average basket size by 15%.

- **Customer Loyalty Revamp** (2021): Designed a digital loyalty platform that expanded program membership by 40% within six months.

- Lightspeed POS, Salesforce RMS, Shopify Plus

- Tableau & Power BI for retail analytics

- Google Workspace, Slack, Asana for Project Management

- Inventory Management Systems (Oracle Netsuite, Vend)

- English (Native)

- Spanish (Professional Working Proficiency)