Sales Account Manager

**Hard Skills**

- Key Account Management

- SaaS & Cloud Solutions Sales

- Contract Negotiation & Closing

- CRM & Sales Automation (Salesforce, HubSpot)

- Data Analysis & Forecasting

- Lead Generation & Qualification

- Market Research & Competitive Analysis

**Soft Skills**

- Strong Communication & Negotiation

- Strategic Thinking & Problem-Solving

- Customer-Centric Approach

- Cross-functional Collaboration

- Resilience & Adaptability

- Time Management

*Senior Sales Account Manager*

**TechNova Solutions**, New York, NY

June 2022 – Present

- Managed a portfolio of 50+ enterprise clients, increasing account revenue by 35% YOY through tailored SaaS solutions.

- Implemented account planning strategies that resulted in the onboarding of 15 new accounts within the first year.

- Collaborated with product teams to customize offerings based on client feedback, leading to a 20% increase in renewal rates.

- Leveraged Salesforce analytics to identify upsell opportunities, contributing to a $4M sales pipeline growth annually.

- Led quarterly strategic review sessions with clients to align solutions with evolving business needs.

*Sales Account Manager*

**Innovatech Corp**, Jersey City, NJ

March 2018 – May 2022

- Developed new business pipelines through targeted outreach, resulting in a 40% increase in new client acquisition over two years.

- Negotiated and closed multi-year contracts worth upwards of $2M in total, ensuring mutually beneficial terms.

- Conducted market research to identify emerging trends, helping introduce innovative products that improved client retention.

- Increased customer satisfaction scores from 78% to 90% by improving service delivery and communication channels.

*Junior Sales Executive*

**BrightWave Communications**, Brooklyn, NY

July 2015 – February 2018

- Assisted senior reps in managing key accounts and preparing proposals, gaining foundational sales strategic skills.

- Supported CRM data entry and pipeline management, ensuring accurate forecasting and reporting.

- Contributed to cross-departmental campaigns which helped expand regional market share by 15%.

**Bachelor of Business Administration (BBA)**

New York University, New York, NY

*Graduated: 2015*

- Certified SaaS Sales Professional (CSSP) – SaaS Academy, 2023

- Salesforce Certified Sales Cloud Consultant – Salesforce, 2022

- Neuro-Linguistic Programming (NLP) for Sales – NLP Institute, 2021

Customer Retention Optimization Initiative (2024)

Led cross-functional project to implement data-driven engagement strategies that increased renewal rates by 25%. Developed targeted communication workflows and personalized onboarding processes, significantly improving customer loyalty.

New Market Entry Strategy (2023)

Drove expansion into the APAC region by conducting comprehensive market analysis and establishing strategic partnerships. Resulted in the acquisition of 10 key clients within the first six months.

- Salesforce CRM

- HubSpot Sales Hub

- Tableau & Power BI (Data Visualization)

- LinkedIn Sales Navigator

- Slack & MS Teams (Collaboration)

- DocuSign (Contract Management)

- English (Native)

- Mandarin (Fluent)

*References available upon request.*