Sales Clerk

Hard Skills

- POS System Management (Square, Clover)

- Inventory & Stock Management

- Visual Merchandising & Store Layout

- Product Knowledge & Upselling Strategies

- Data Entry & Sales Reporting

- Price Tagging & Labeling

Soft Skills

- Excellent Communication & Interpersonal Skills

- Problem Solving & Conflict Resolution

- Time Management & Multitasking

- Adaptability & Learning Agility

- Team Collaboration & Leadership

- Customer Needs Assessment

Sales Clerk | BrightHome Electronics, New York, NY

June 2022 – Present

- Managed daily sales transactions accurately using Square POS, processing an average of 80+ transactions per shift.

- Increased store sales by 15% through targeted upselling and personalized customer recommendations.

- Organized merchandise displays that highlighted new arrivals and seasonal promotions, boosting product visibility.

- Maintained detailed inventory records and coordinated stock replenishment, reducing stock shortages by 20%.

- Resolved customer complaints promptly, achieving a 95% customer satisfaction rating in surveys.

*Retail Associate | Urban Style Apparel, Brooklyn, NY*

September 2019 – May 2022

- Provided attentive customer service in a fast-paced fashion store, supporting a team of 10 associates.

- Assisted with visual merchandising, creating themed displays for holidays and sales events.

- Managed inventory counts, organized back stock, and conducted weekly stock audits resulting in improved stock accuracy.

- Trained new staff on POS systems and store policies, facilitating a smooth onboarding process.

- Developed rapport with repeat customers, contributing to a 25% growth in customer return rate.

**Associate of Arts in Business Administration**

City College of New York, NY | Graduated: 2019

- Certified Customer Service Professional (CCSP) | 2023

- Merchandising & Visual Display Certification | 2021

- **Seasonal Promotion Campaigns** (2023): Led a store-wide seasonal promotional layout and marketing initiative, resulting in a 20% increase in holiday sales.

- **Customer Feedback Program** (2024): Implemented a feedback collection process that enhanced personalized customer experience, improving service ratings by 10%.

- Square POS, Clover POS

- Microsoft Excel & Google Sheets (for inventory and sales tracking)

- Shopify (for online-store integration)

- Adobe Photoshop (visual merchandising support)

- English (Fluent)

- Spanish (Conversational)