Sales Support Specialist

**Hard Skills:**

- CRM & ERP Management (Salesforce, SAP, HubSpot)

- Data Analysis & Reporting (Excel, Power BI)

- Order Processing & Fulfillment

- Contract Administration & Documentation

- CRM Automation & Workflow Design

- Lead Qualification & Qualification Tools

- Salesforce Lightning & Classic

**Soft Skills:**

- Excellent Communication & Interpersonal Skills

- Problem-Solving & Critical Thinking

- Time Management & Prioritization

- Cross-Functional Collaboration

- Customer-Centric Approach

- Adaptability to Rapid Change

*Senior Sales Support Specialist*

*ABC Tech Solutions, New York, NY*

June 2022 – Present

- Managed end-to-end order processing for over 150 corporate clients monthly, reducing processing time by 15% through streamlined workflows.

- Developed customized dashboards in Power BI for the sales team, providing real-time insights that increased upsell opportunities by 20%.

- Coordinated contract negotiations and onboarding, ensuring compliance with company policies and reducing errors in documentation by 10%.

- Led the transition from legacy CRM to Salesforce Lightning, conducting training sessions for 30+ staff members, which improved system adoption rates.

- Supported sales campaigns by generating targeted lead lists and qualification scores, contributing to a 12% increase in lead conversion rates.

*Sales Support Coordinator*

*XYZ Corporation, Jersey City, NJ*

March 2018 – May 2022

- Served as the primary point of contact for customer inquiries, achieving a 95% satisfaction rating through exceptional service.

- Maintained and updated CRM records with client interactions, sales orders, and renewal statuses, ensuring data accuracy for strategic decision-making.

- Assisted the sales team in preparing proposals, presentations, and sales collateral, resulting in a 10% uptick in proposal acceptance rate.

- Collaborated with the logistics and billing departments to resolve order discrepancies promptly, minimizing delays and customer complaints.

- Implemented automation workflows in HubSpot, reducing manual follow-ups by 25% and freeing up team resources.

*Junior Sales Support Associate*

*Global Tech Inc., Wilmington, DE*

July 2016 – February 2018

- Supported account managers in processing quotes, tracking sales activities, and coordinating product demonstrations.

- Conducted market research and competitor analysis to identify new opportunities for the sales team.

- Maintained product knowledge and updated sales materials regularly to align with evolving market trends.

- Participated in onboarding new clients by facilitating documentation and initial product training.

**Bachelor of Business Administration**

University of Pennsylvania, Philadelphia, PA

Graduated: May 2016

- Salesforce Certified Sales Cloud Consultant, 2023

- HubSpot Sales Software Certification, 2022

- Data Analysis and Visualization with Power BI, Coursera, 2024

- **CRM Optimization Initiative:** Led a project to customize Salesforce workflows, reducing lead response time from 24 hours to under 4 hours and improving sales team efficiency.

- **Automated Quotation System:** Developed integration between SAP and Excel, automating quote generation and reducing manual input errors by 30%, boosting sales proposal turnaround.

- English (Native)

- Spanish (Professional Working Proficiency)