Shift Manager

Professional ATS-optimized resume template for Shift Manager positions

John A. Doe

Professional Title

Email: johndoe@email.com | Phone: (555) 123-4567 | LinkedIn: linkedin.com/in/johndoe | Location: New York, NY

PROFESSIONAL SUMMARY

Results-oriented Shift Manager with over 7 years of diverse experience in high-volume hospitality and retail environments. Proven ability to optimize operational workflows, lead diverse teams, and enhance customer satisfaction through strategic planning and effective communication. Adept at implementing innovative process improvements and leveraging data-driven insights to drive revenue and reduce costs. Committed to fostering positive team culture and maintaining peak performance during peak hours.

SKILLS

Hard Skills

- Operational Workflow Optimization

- Staff Scheduling & Workforce Planning

- Inventory & Supply Chain Management

- POS Systems & Cash Handling

- Quality Assurance & Compliance

- Data Analytics & Performance Metrics

- Health & Safety Regulations (OSHA, HACCP)

Soft Skills

- Leadership & Team Motivation

- Customer Service Excellence

- Conflict Resolution & Negotiation

- Adaptability & Stress Management

- Strategic Problem Solving

- Effective Communication

WORK EXPERIENCE

*Senior Shift Supervisor | GreenLeaf Café & Market, New York, NY*

June 2022 – Present

- Managed daily operations across multiple departments serving over 1,000 customers daily, ensuring seamless service delivery during peak hours.

- Led a team of 35 employees, including training, scheduling, and performance reviews, achieving a 15% increase in staff efficiency.

- Designed and implemented new inventory control procedures that reduced waste by 12% and improved stock replenishment accuracy.

- Introduced a digital feedback system that boosted customer satisfaction scores from 85% to 93% within six months.

- Coordinated health and safety audits, passing all inspections and maintaining compliance standards.

Shift Supervisor | FreshFusion Retail, Brooklyn, NY

March 2018 – May 2022

- Supervised daily store operations, focusing on sales performance and customer experience for a leading grocery chain.

- Managed opening and closing procedures, ensuring adherence to cash handling and security protocols.

- Spearheaded a team training program that improved upselling skills, contributing to a 10% rise in revenue.

- Addressed customer issues promptly, turning negative experiences into positive reviews, resulting in a 4.8-star rating online.

- Analyzed sales trends to assist in stock ordering, reducing overstock and out-of-stock incidents by 20%.

*Sales Associate & Lead | TechTrend Electronics, Manhattan, NY*

June 2015 – February 2018

- Led small-team initiatives to improve product placement and store layout, increasing impulse purchases by 8%.

- Maintained detailed records of sales and stock levels, facilitating monthly inventory audits.

- Supported key promotional campaigns, exceeding sales targets during holiday seasons by up to 25%.

EDUCATION

**Bachelor of Science in Business Management**

New York University, New York, NY

Graduated: 2015

CERTIFICATIONS

- Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute, 2023

- OSHA Safety Certificate, 2022

- ServSafe Food Protection Manager Certification, 2021

PROJECTS

- **Customer Loyalty Program Revamp (2023):** Led cross-functional team to develop a digital loyalty app integrated with POS, resulting in a 20% increase in repeat customers.

- **Operational Efficiency Initiative (2022):** Analyzed shift workflows and implemented real-time task management system, reducing customer wait times by 18%.

TOOLS & TECHNOLOGIES

- Toast POS, Square POS, Lightspeed Retail

- Tableau & Power BI (Data Visualization)

- Workforce Scheduling Software (Deputy, When I Work)

- MS Office Suite & Google Workspace

LANGUAGES

- English (Native)

- Spanish (Fluent)

Build Resume for Free

Create your own ATS-optimized resume using our AI-powered builder. Get 3x more interviews with professionally designed templates.

More Resume Examples