Shop Manager

*Senior Shop Manager*

*Urban Lifestyle Retail, Chicago, IL*

June 2022 – Present

- Led a team of 25 associates, increasing overall sales revenue by 15% year-over-year through targeted training and motivational initiatives.

- Streamlined inventory processes, reducing stock discrepancies by 20% and improving product availability.

- Launched a local community engagement program, boosting foot traffic by 12% and enhancing brand loyalty.

- Implemented a digital sales tracking system that improved real-time sales analysis, aiding strategic stock replenishment.

*Assistant Store Manager*

*Fashion Forte, Chicago, IL*

March 2018 – May 2022

- Supported the Shop Manager in daily operations, managing a team of 15 employees.

- Assisted in visual merchandising updates, increasing in-store conversion rates by 10%.

- Managed staff schedules and conducted performance reviews, reducing turnover by 8%.

- Enhanced customer experience initiatives which resulted in a 20% increase in repeat customers.

*Retail Associate / Floor Supervisor*

*Trendsetters Outlet, Chicago, IL*

August 2015 – February 2018

- Developed effective upselling techniques, contributing to a 7% increase in average transaction value.

- Trained new staff on POS systems, customer service standards, and loss prevention protocols.

- Recognized as "Employee of the Month" twice for excellent customer satisfaction scores.

**Bachelor of Science in Business Administration**

University of Illinois, Chicago, IL

Graduated: 2015

- Certified Retail Management Professional (CRMP), NRF Foundation, 2023

- OSHA Safety Certification, 2022

- Data-Driven Retail Strategies, Coursera, 2024

Store Revamp & Digital Transition (Urban Lifestyle Retail)

Led a comprehensive store reorganization aligning visual merchandising with current trends, coupled with the integration of a new POS system, resulting in improved customer flow and sales analytics accuracy.

Community Engagement Initiative

Initiated a partnership with local nonprofits to host weekly workshops and promotional events, increasing community patronage and brand awareness in neighborhood retail spaces.

- POS Systems: Shopify POS, Lightspeed

- Inventory Management: NetSuite, Stitch Labs

- Data & Analytics: Tableau, Excel (advanced)

- Communication & Collaboration: Slack, Microsoft Teams

- Digital Marketing Tools: Canva, Mailchimp

- English (Native)

- Spanish (Professional Working Proficiency)