Telemarketing Manager

*Senior Telemarketing Manager*

**ABC Telecom Ltd.** — New York, NY

June 2022 – Present

- Led a team of 25 outbound telemarketers, increasing quarterly sales revenue by 18% through targeted campaigns and personalized customer engagement.

- Implemented a data analytics-driven call scripting system that improved conversion rates by 22%.

- Developed and executed remote training programs, reducing onboarding time by 35% and boosting team retention by 15%.

- Collaborated with marketing to design omnichannel campaigns integrating SMS and email outreach, resulting in a 28% uplift in lead quality.

- Monitored KPIs daily, adjusting strategies and coaching team members to meet aggressive sales targets consistently.

Telemarketing Supervisor

**XYZ Financial Services** — Brooklyn, NY

March 2018 – May 2022

- Managed a team of 15 telemarketers generating leads for credit card and loan offerings.

- Achieved an average conversion rate of 35%, exceeding department benchmarks by 5-7%.

- Devised incentive schemes based on real-time analytics, increasing team motivation and productivity.

- Streamlined CRM workflows, reducing administrative overhead by 25%.

- Conducted weekly performance reviews and continuous skill development workshops, cultivating a high-performance team culture.

*Telemarketing Associate*

**Global Solutions Inc.** — Jersey City, NJ

January 2015 – February 2018

- Conducted outbound calls to prospective clients, qualifying leads and setting appointments for senior sales staff.

- Maintained a daily call volume of over 100 calls, consistently surpassing quality standards.

- Developed expertise in customer objection handling, improving success rates by 15%.

- Recognized as “Top Performer” for three consecutive quarters for surpassing sales quotas.

**Bachelor of Business Administration**

State University of New York, New York, NY

*Graduated: 2014*

- **Certified Inside Sales Professional (CISP)** — AA-ISP, 2023

- **Advanced CRM Strategies Certification** — HubSpot Academy, 2022

- **Data Analytics for Sales Leaders** — Coursera, 2021

Virtual Outreach Optimization Initiative

Led a project to integrate AI-powered call analytics to review customer interactions and optimize scripting. The project resulted in a 15% increase in first-call resolution and reduced call duration by an average of 10 seconds, fostering higher customer satisfaction and team efficiency.

**Lead Scoring Model Development**

Collaborated with data analysts to develop a predictive lead scoring model utilizing machine learning algorithms, enabling the sales team to prioritize high-value prospects and improve qualification accuracy by 30%.

- HubSpot CRM, Salesforce, Pipedrive

- Outreach, Aircall, Dialpad

- Google Analytics, Tableau

- Microsoft Office Suite, Slack, Asana

- English (Native)

- Spanish (Fluent)