Waitress

Hard Skills

- Point of Sale (POS) Systems (Square, Toast)

- Menu Knowledge & Upselling Techniques

- Food & Beverage Preparation & Presentation

- Allergy & Dietary Restrictions Awareness

- Cash Handling & Accurate Billing

- Food Safety & Hygiene Compliance (ServSafe Certified)

Soft Skills

- Excellent Customer Service & Interpersonal Skills

- Conflict Resolution & Complaint Management

- Time Management & Multitasking

- Active Listening & Empathy

- Team Collaboration & Support

- Adaptability in Dynamic Settings

*Senior Waitress | Fusion Bistro, New York, NY*

June 2023 – Present

- Managed a section of up to 12 tables, delivering timely and attentive service to an average of 80+ guests daily.

- Trained and mentored new staff on service standards, POS operations, and guest engagement.

- Consistently increased sales by 15% through effective menu recommendations and upselling techniques.

- Resolved guest issues promptly, maintaining high satisfaction scores (average 4.8/5) in online reviews.

- Coordinated with kitchen staff for timely order delivery and special requests, ensuring compliance with dietary allergies.

*Junior Waitress | Green Leaf Café, Brooklyn, NY*

August 2020 – May 2023

- Delivered personalized service in a busy café environment, handling an average of 60 tables per shift.

- Managed cash register operations, processed payments, and balanced cash drawers with 99% accuracy.

- Assisted in implementing new allergen menus, improving customer confidence and reducing allergy incidents.

- Supported team in logistics during events, setting up stations and assisting with serving large groups smoothly.

- Recognized for maintaining a positive attitude and building rapport with regular patrons.

Restaurant Host | Oceanview Seafood, Staten Island, NY

June 2018 – July 2020

- Greeted and seated guests, optimized flow during peak hours to decrease wait times by 10%.

- Managed reservations and waitlist using OpenTable and restaurant-specific software.

- Collaborated with servers to ensure seamless transitions from seating to service, improving guest satisfaction.

**Associate Degree in Hospitality & Tourism Management**

City College of New York, NY

Graduated: 2018

- ServSafe Food Handler & Manager Certified (2021)

- Allergy Awareness Certification (2022)

- **Guest Experience Enhancement Initiative**

Collaborated with team members to develop a guest feedback system, increasing positive reviews by 20% over six months.

- **Sustainability & Waste Reduction**

Participated in implementing eco-friendly practices, reducing single-use plastics by 30% in the restaurant.

- English (Native)

- Spanish (Conversational)