Saas Product Manager

Hard Skills

- SaaS Product Lifecycle Management

- Agile & Scrum Methodologies

- Data-Driven Decision Making

- API Integration & Microservices Architecture

- Roadmap & Backlog Prioritization

- User Experience (UX) Best Practices

- A/B Testing & Analytics Tools (Mixpanel, Amplitude)

- Cloud Platforms (AWS, GCP)

- Technical Documentation & Spec Writing

Soft Skills

- Strategic Planning

- Stakeholder Communication

- Cross-functional Collaboration

- Problem Solving & Critical Thinking

- Customer Advocacy

- Change Management

*Senior SaaS Product Manager*

*CloudSphere Technologies, Seattle, WA*

June 2022 – Present

- Spearheaded the development of a real-time analytics engine, increasing customer engagement by 25% within the first year.

- Managed a team of 12 including UX/UI designers, developers, and data analysts to execute quarterly roadmaps aligned with market trends.

- Implemented an AI-powered feature recommendation system based on user behavior analytics, boosting customer retention rates by 15%.

- Facilitated bi-weekly agile ceremonies, prioritizing features and ensuring on-time delivery, resulting in a 20% improvement in release cycles.

- Conducted customer interviews and usability testing to refine product features, securing a Net Promoter Score (NPS) of 48.

*SaaS Product Manager*

*TechNova Solutions, New York, NY*

August 2018 – May 2022

- Led the migration from legacy platforms to microservices architecture, reducing system downtime by 30%.

- Designed and launched a mobile-responsive dashboard, expanding product accessibility and increasing onboarding conversions by 40%.

- Collaborated with marketing and sales teams to develop go-to-market strategies that contributed to a 50% YOY revenue increase.

- Built comprehensive product roadmaps informed by customer feedback and market analysis, aligning with strategic business objectives.

- Utilized Jira and Confluence for project management, ensuring transparency and efficiency across distributed teams.

*Associate Product Manager*

*InnoSoft Inc., Boston, MA*

July 2015 – July 2018

- Managed feature rollouts for a SaaS customer support platform, improving client satisfaction scores by 20%.

- Conducted competitive analysis and user research, influencing product iteration and positioning.

- Coordinated sprint planning and backlog grooming, fostering collaboration among engineering, design, and sales teams.

- Developed detailed requirement documents and user stories, streamlining product development and reducing ambiguities.

**Bachelor of Science in Computer Science**

University of California, Berkeley

Graduated: May 2015

- Certified Scrum Product Owner (CSPO) – Scrum Alliance, 2019

- Pragmatic Product Management Certification – Pragmatic Institute, 2021

- AWS Certified Solutions Architect – Associate, 2022

Customer Success Platform Redesign

- Led a full overhaul of a SaaS customer success platform to improve onboarding flows and in-app support features. Reduced onboarding time by 35% and increased user satisfaction scores.

Predictive Insights Module

- Developed an AI-driven predictive insights module that forecasted user churn, enabling proactive engagement campaigns which reduced churn rate by 12% within six months.

- Jira, Confluence, Trello

- Amplitude, Mixpanel, Hotjar

- AWS (EC2, S3, Lambda) | Google Cloud Platform

- Stripe, Plaid API integrations

- Figma, Adobe XD

- English (Native)

- Spanish (Proficient)