Saas Technical Product Manager

Hard Skills

- SaaS Platform Development & Optimization

- Requirements Gathering & Documentation

- API Design & Integration (REST, GraphQL)

- Microservices & Cloud Architecture (AWS, GCP, Azure)

- Data Analytics & A/B Testing

- Agile & Scrum Methodologies

- Continuous Integration & Deployment (CI/CD)

- Product Lifecycle Management

Soft Skills

- Strategic Thinking & Problem Solving

- Cross-Functional Collaboration

- Stakeholder Communication

- User-Centric Design Approach

- Change Management

- Agile Leadership & Facilitation

*Senior SaaS Product Manager*

**TechSphere Solutions, San Francisco, CA** | Jan 2023 – Present

- Led the development of a next-generation SaaS platform incorporating AI-powered analytics, resulting in a 25% increase in client retention within the first year.

- Managed a cross-functional team of engineers, UX designers, and data scientists to overhaul legacy workflows, reducing deployment time by 40%.

- Defined product strategy and created a comprehensive roadmap aligned with company goals, advocating for a microservices architecture that improved system scalability and resilience.

- Collaborated with sales teams to gather market insights, translating customer feedback into new features that boosted upsell opportunities by 15%.

*SaaS Product Manager*

**CloudSync Technologies, Remote** | Aug 2019 – Dec 2022

- Spearheaded the migration of core SaaS services to AWS, enabling dynamic scaling and improving uptime SLA to 99.98%.

- Designed and launched an API-first platform, allowing partners to seamlessly integrate with CloudSync’s services, resulting in a 30% increase in partner integrations.

- Implemented data-driven monitoring dashboards using Tableau and Prometheus, leading to proactive incident management and a 20% reduction in support tickets.

- Facilitated agile ceremonies and served as the interface between engineering teams and executive stakeholders to prioritize backlog and streamline releases.

*Associate Product Manager*

**InnovateNow, San Francisco, CA** | Jul 2016 – Jul 2019

- Managed feature development cycles for a SaaS collaboration tool adopted by 150+ enterprise clients.

- Coordinated with UX/UI teams to enhance user onboarding flows, increasing onboarding completion rate by 22%.

- Conducted feature prioritization sessions based on customer feedback, analytics, and competitive trends, accelerating release cycles by 15%.

- Supported integration projects with third-party SaaS platforms via REST APIs, boosting product interoperability.

**Bachelor of Science in Computer Science**

University of California, Berkeley | 2012 – 2016

- Certified Scrum Product Owner (CSPO) | Scrum Alliance | 2020

- AWS Certified Solutions Architect – Associate | Amazon Web Services | 2021

- Pragmatic Product Management Certification | Pragmatic Institute | 2022

**AI-Driven Customer Insights Platform**

Led the development of an AI-powered analytics platform that provided real-time customer behavior insights, contributing to a 15% lift in upsell success and reducing churn.

**Multi-Cloud SaaS Deployment Framework**

Designed a resilient deployment framework supporting AWS and GCP, enabling rapid regional deployments and disaster recovery, which was adopted as a standard across product teams.

- English (Native)

- Spanish (Fluent)

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