*Senior E-commerce Product Manager*

*TechCommerce Solutions, NY | Mar 2022 – Present*

- Led a team of 12 in designing and launching a new AI-powered product recommendation engine, increasing cross-sell and up-sell revenue by 18% within the first 6 months.

- Managed end-to-end development of a mobile-first checkout process, reducing cart abandonment rates by 12% year-over-year.

- Coordinated with engineering, design, and marketing to implement a headless CMS architecture, improving content deployment efficiency by 40%.

- Conducted competitive analysis and customer research, informing feature prioritization for quarterly roadmaps aligned with company growth goals.

E-commerce Product Owner

*ShopSphere Inc., Remote | Jan 2018 – Feb 2022*

- Prioritized and delivered a unified order management system integrated with multiple third-party logistics providers, improving on-time delivery metrics by 25%.

- Spearheaded the migration to a microservices-based platform on AWS, reducing system downtime and increasing scalability.

- Collaborated with data science teams to embed machine learning models that personalize homepage content, doubling click-through rates on recommended products.

- Facilitated Agile ceremonies and drove continuous improvement in sprint delivery and stakeholder engagement.

*Associate Product Manager*

*Global Retail Online, San Francisco, CA | Jun 2015 – Dec 2017*

- Supported feature development for the company’s international expansion, including multi-currency and multi-language support, leading to a 30% increase in new customer sign-ups.

- Implemented A/B testing frameworks for checkout optimization, resulting in a 4% uplift in conversion rates.

- Managed vendor relationships for payment integrations, including PayPal, Apple Pay, and emerging BNPL services, ensuring compliance and seamless user experience.

**Bachelor of Science in Computer Science**

University of California, Berkeley | 2011 – 2015

- Certified Scrum Product Owner (CSPO) | Scrum Alliance

- AWS Certified Solutions Architect – Associate

- Google Analytics Certified

- **Global Checkout Modernization:** Led cross-team effort to redesign checkout flow, incorporating real-time fraud detection APIs and mobile wallet integrations, resulting in a 7% revenue lift.

- **AI-Driven Personalization Platform:** Developed a scalable system leveraging TensorFlow and big data pipelines to deliver personalized content, yielding a 25% increase in user engagement metrics.

- **Headless Commerce Deployment:** Managed the transition to a headless architecture with React and GraphQL, enabling faster deployment cycles and multi-channel consistency for product information.

- Product Management: Jira, Confluence, Trello, Aha!

- Data & Analytics: SQL, Google Analytics, Mixpanel, Power BI

- Development & Integration: REST APIs, GraphQL, Microservices, Docker, Kubernetes

- Cloud Platforms: AWS (Lambda, EC2, S3, RDS), Azure

- AI/ML: TensorFlow, Amazon Personalize

- Design & Prototyping: Figma, Adobe XD

- English (Native)

- Spanish (Fluent)